Test Bank for Quality Management for Organizational Excellence Introduction to Total Quality, 9th Edition, 9e by Dr. David L. Goetsch, Stanley Davis

Test Bank for Quality Management for Organizational Excellence Introduction to Total Quality, 9th Edition, 9e by Dr. David L. Goetsch, Stanley Davis

Test Bank for Quality Management for Organizational Excellence Introduction to Total Quality, 9th Edition, 9e by Dr. David L. Goetsch, Stanley Davis 

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ISBN-13: 9780137848249

TABLE OF CONTENTS

 

PART I: PHILOSOPHY AND CONCEPTS

The Total Quality Approach to Quality Management: Achieving Organizational Excellence

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

ISO 9000 and Total Quality: The Relationship

PART II: TOOLS AND TECHNIQUES

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-in-Time/Lean Manufacturing (JIT/Lean)

Implementing Total Quality Management


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