Test Bank for LOOK, 3rd Canadian Edition, 3ce by Ronald B. Adler, Judith A. Rolls, Russell F. Proctor II
Test Bank
for LOOK, 3rd Canadian Edition, 3ce by Ronald B. Adler, Judith A. Rolls,
Russell F. Proctor II
CLICK TO ACCESS
ISBN-13:
9780176700126
TABLE OF CONTENTS
PART 1:
LOOKING IN
CHAPTER 1 A First Look at Interpersonal
Communication
Why We
Communicate
Physical
Needs
Identity
Needs
Social
Needs
Practical
Goals
The
Process of Communication
A Linear
View
Communication
Principles and Misconceptions
Communication
Principles
Communication
Misconceptions
The Nature
of Interpersonal Communication
Two Views
of Interpersonal Communication
Personal
and Impersonal Communication: A Matter of Balance
Communicating
about Relationships
Content
and Relational Messages
Types of
Relational Messages
Metacommunication
Social
Media and Interpersonal Communication
Benefits
of Social Media
Challenges
of Social Media
Competence
in Social Media
What Makes
an Effective Communicator?
Communication
Competence Defined
Characteristics
of Competent Communicators
Competence
in Intercultural Communication
Communication
in the Workplace
CHAPTER 2 Communication and Identity:
Creating and Presenting the Self
Communication
and the Self
Biological
Roots of the Self-Concept
Socialization
and the Self-Concept
Characteristics
of the Self-Concept
Changing
Your Self-Concept
How to
Change Your Self-Concept
Influences
on Identity
The
Self-Fulfilling Prophecy and Communication
Self-Imposed
Prophecies
Other-Imposed
Prophecies
Presenting
the Self: Communication as Identity Management
Public and
Private Selves
Characteristics
of Identity Management
The Role
of Identity Management
Why Manage
Identities?
How Do We
Manage Identities?
Identity
Management and Honesty
Communication
in the Workplace
Self and
Identity
Self-Fulfilling
Prophecies
CHAPTER 3 Perception: What You See Is What
You Get
Selection
Organization
Interpretation
Negotiation
Influences
on Perception
Access to
Information
Physiological
Influences
Cultural
Differences
Social
Roles
Common
Tendencies in Perception
We Judge
Ourselves More Charitably than Others
We Cling
to First Impressions
We Assume
that Others Are Similar to Us
We Are
Influenced by the Obvious
Perception
Checking
Elements
of Perception Checking
Perception
Checking Considerations
Empathy
and Cognitive Complexity
Empathy
Cognitive
Complexity
Cognitive
Complexity and Communication
Increasing
Your Cognitive Complexity: The Pillow Method
Communication
in the Workplace
CHAPTER 4 Emotions: Feeling, Thinking, and
Communicating
What are
Emotions?
Physiological
Factors
Nonverbal
Reactions
Cognitive
Interpretations
Verbal
Expression
Primary
and Mixed Emotions
Intense
and Mild Emotions
Intensity
of Emotions
Influences
on Emotional Expression
Personality
Culture
Gender
Social
Conventions
Fear of
Self-Disclosure
Emotional
Contagion
Guidelines
for Expressing Emotions
Recognize
Your Feelings
Recognize
the Difference Between Feeling, Talking, and Acting
Expand
Your Emotional Vocabulary
Express
Multiple Feelings
Consider
When and Where to Express Your Feelings
Accept
Responsibility for Your Feelings
Be Mindful
of the Communication Channel
Managing
Difficult Emotions
Facilitative
and Debilitative Emotions
Sources of
Debilitative Emotions
Irrational
Thinking and Debilitative Emotions
Communication
in the Workplace
PART 2:
LOOKING OUT
CHAPTER 5 Language: Barrier and Bridge
Understandings
and Misunderstandings
Understanding
Words: Semantic Rules
Understanding
Structure: Syntactic Rules
Understanding
Context: Pragmatic Rules
The Impact
of Language
Naming and
Identity
Language
and Sensitivity
Affiliation
Power
Disruptive
Language
Fact-Inference
Confusion
Emotive
Language
The
Language of Responsibility
1.
"It" Statements
2.
"But" Statements
3.
Questions
4.
"I" and "You" Language
5.
"We" Language
Gender and
Language
Reasons
for Communicating
Conversational
Style
Gender and
the English Language
Culture
and Language
Verbal
Communication Styles
Language
and Worldview
Language
in the Workplace
Test Bank for LOOK, 3rd Canadian Edition, 3ce by Ronald B. Adler, Judith A. Rolls, Russell F. Proctor II
CLICK TO ACCESS
CHAPTER 6 Nonverbal Communication:
Messages beyond Words
Characteristics
of Nonverbal Communication
Nonverbal
Skills Are Vital
All
Behaviour Has Communicative Value
Nonverbal
Communication Is Primarily Relational
Nonverbal
Communication Occurs in Mediated Messages
Nonverbal
Communication Serves Many Functions
Nonverbal
Communication Offers Deception Cues
Nonverbal
Communication Is Ambiguous
Influences
on Nonverbal Communication
Gender
Culture
Types of
Nonverbal Communication
Body
Movement
Individual
Factors
Voice
Touch
Appearance
External
Factors
Physical
Space
Physical
Environment
Smell
Time
Communication
in the Workplace
Nonverbal
Communication in the Workplace
CHAPTER 7 Listening: More than Meets the
Ear
Listening
Defined
Hearing
versus Listening
Passive
Listening
Active
Listening
Elements
in the Listening Process
Hearing
Attending
Understanding
Responding
Remembering
The
Challenge of Listening
Types of
Ineffective Listening
Why We
Don't Listen Better
Meeting
the Challenge of Listening Better
Types of
Listening Responses
Prompting
Questioning
Advising
Judging
Choosing
the Best Listening Response
Gender
The
Situation
The Other
Person
Your
Personal Style
Listening
in the Workplace
PART 3:
LOOKING AT RELATIONSHIPS
CHAPTER 8 Communication and Relational
Dynamics
Why We
Form Relationships
Appearance
Similarity
Complementarity
Reciprocal
Attraction
Competence
Self-Disclosure
Proximity
Rewards
Models of
Relational Development and Maintenance
Developmental
Models
Dialectical
Perspectives
Characteristics
of Relationships
Social
Support
Repairing
Damaged Relationships
Strategies
for Relational Repair
Forgiving
Transgressions
Intimacy
in Relationships
Dimensions
of Intimacy
Masculine
and Feminine Intimacy Styles
Cultural
Influences on Intimacy
Intimacy
in Mediated Communication
The Limits
of Intimacy
Self-Disclosure
in Relationships
Degrees of
Self-Disclosure
A Model of
Self-Disclosure
Benefits
and Risks of Self-Disclosure
Guidelines
for Self-Disclosure
Alternatives
to Self-Disclosure
Equivocating
Hinting
The Ethics
of Evasion
Communication
in the Workplace
CHAPTER 9 Improving Communication Climates
Communication
Climate: The Key to Positive Relationships
Levels of
Message Confirmation
How
Communication Climates Develop
Defensiveness:
Causes and Remedies
Face-Threatening
Acts
Preventing
Defensiveness in Others
Saving
Face
The
Assertive Message Format
Responding
Nondefensively to Criticism
Seek More
Information
Agree with
the Critic
Communication
in the Workplace
CHAPTER 10 Managing Interpersonal
Conflicts
The Nature
of Conflict
Conflict
Defined
Conflict
Is Natural
Conflict
Can Be Beneficial
Conflict
Styles
Avoiding
(Lose–Lose)
Accommodating
(Lose–Win)
Competing
(Win–Lose)
Compromising
(Partial Lose–Lose)
Collaborating
(Win–Win)
Which
Style to Use?
Conflict
in Relational Systems
Complementary,
Symmetrical, and Parallel Styles
Destructive
Conflict Patterns
Conflict
Rituals
Variables
in Conflict Styles
Gender
Culture
Constructive
Conflict Skills
Collaborative
Problem Solving
Constructive
Conflict: Questions and Answers
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